Contact Centre
Training Solutions

Partner with an award-winning provider that offers customised, scalable end-to-end training solutions across Sub-Saharan Africa

Our ability to offer a customised accredited programme will lead to rapid sales enablement, lower attrition rates and cost reduction per seat.

Is your company experiencing challenges such as…

Growth in
online retail

Growth in
online retail

Retaining talent
with high staff
attrition rates

Retaining talent
with high staff
attrition rates

Automation of
system and
processes

Automation of
system and
processes

Staff working
remotely

Staff working
remotely

Recruitment for
your learnerships
nationally

Recruitment for
your learnerships
nationally

Partner with us for customised, scalable solutions.

We will assist in achieving your contact centre training goals through

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Cost reduction per seat

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Rapid sales enablement

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Lower attrition rates

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Our background in customer service solutions

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Ability to offer customised accredited programmes or content for internal learning platforms

How it works

Needs Analysis by applying a holistic view of your business across various apartments

Needs Analysis by applying a holistic view of your business across various apartments

Maximise budgets to increase
training return on investments
(ROI)

Maximise budgets to increase
training return on investments
(ROI)

Solution design and
implementation through
customized learning

Solution design and
implementation through
customized learning

Continuously monitor,
analyse, and improve
on the solution

Continuously monitor,
analyse, and improve
on the solution

Client Testimonial

Checkers embarked on a journey with Summit to train and upskill our Deli Controllers and Fresh Food Managers in all our stores nationally. We started with a pilot project in Gauteng and Eastern Cape, and due to the success of this project, we decided to roll out further in Western Cape, Free State and KwaZulu Natal for both Checkers and Shoprite in the Free State as well.

 

We are confident that the training uplifted food hygiene in the kitchens, correct knife skills reduced wastage, and one of the chicken dishes used in training was implemented in a store and was sold out in one day. We are happy that IHST identified training that matches the specific needs of our staff and business goals and changed the Assistant Chef programme to suit our business requirements.

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Client Testimonial

“I am delighted to share my outstanding experience working with Reach Summit and their customised accredited programmes. Their unique approach has delivered exceptional results in terms of rapid sales enablement, lower attrition rates, and cost reduction per seat. Through their tailored training solutions, our team gained the necessary skills and knowledge to excel, leading to remarkable sales growth. The focus on ongoing professional development has fostered a motivated and engaged workforce, resulting in reduced attrition rates. Additionally, their targeted approach to training has optimised resource allocation, leading to significant cost savings. I highly recommend their customised accredited programmes to any organisation looking to achieve tangible business outcomes and drive success.”

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