As a trusted partner, the Summit Team is committed to driving business success through customised and scalable training solutions for the Contact centre sector throughout Sub-Saharan Africa.
Our ability to offer a customised accredited programme will lead to rapid sales enablement, lower attrition rates and cost reduction per seat.
We will assist in achieving your contact centre training goals through
Cost reduction per seat
Rapid sales enablement
Lower attrition rates
Our background in customer service solutions
Ability to offer customised accredited programmes or content for internal learning platforms
How it works
Needs Analysis by applying a holistic view of your business across various apartments
Needs Analysis by applying a holistic view of your business across various apartments
Maximise budgets to increase training return on investments (ROI)
Maximise budgets to increase training return on investments (ROI)
Solution design and implementation through customized learning
Solution design and implementation through customized learning
Continuously monitor, analyse, and improve on the solution
Continuously monitor, analyse, and improve on the solution
“Our experience with this company has been exceptional, largely due to their effortless integration of customised learning solutions. The result was a significant improvement in the overall quality of our food production. Their commitment to excellence and their ability to seamlessly integrate their training solutions truly set them apart from the competition. We highly recommend their services to any organisation seeking to elevate their food production standards and achieve outstanding results.”
“I am thrilled to share my experience working with SUMMIT on re-skilling and up-skilling of our staff. Their customised skills development and training solutions have made a significant impact on our organisation. They demonstrated a deep understanding of our needs and provided tailored programmes that empowered our team to acquire new skills and enhance their capabilities. Thanks to their expertise and dedication, we have seen tremendous growth in our staff's proficiency and productivity. I highly recommend their services to any company looking to invest in the development of their workforce."
“Working with this team was a game-changer for our organisation. Their commitment to their training solutions was engaging, effective, and scalable, resulting in a remarkable return on investment in our waste management, food hygiene standards, and other procedures. We highly recommend their expertise to any company seeking to enhance their operations in the food industry."
"Checkers embarked on a journey with Summit to train and upskill our Deli Controllers and Fresh Food Managers in all our stores nationally. We started with a pilot project in Gauteng and Eastern Cape, and due to the success of this project, we decided to roll out further in Western Cape, Free State and KwaZulu Natal for both Checkers and Shoprite in the Free State as well.
We are confident that the training uplifted food hygiene in the kitchens, correct knife skills reduced wastage, and one of the chicken dishes used in training was implemented in a store and was sold out in one day. We are happy that IHST identified training that matches the specific needs of our staff and business goals and changed the Assistant Chef programme to suit our business requirements."
"The Summit team is great and a pleasure to work with! I believe that we will do amazing things to help young people achieve their potential. During COVID-19 we have seen a very innovative culture from Summit with a strong focus on managing risks whilst adapting the program to meet the needs of Zimele and more importantly of the beneficiaries on our program. It’s been a great experience working with the Summit team whom are highly accountable, professional and impactful!"
"I am delighted to share my outstanding experience working with Reach Summit and their customised accredited programmes. Their unique approach has delivered exceptional results in terms of rapid sales enablement, lower attrition rates, and cost reduction per seat. Through their tailored training solutions, our team gained the necessary skills and knowledge to excel, leading to remarkable sales growth. The focus on ongoing professional development has fostered a motivated and engaged workforce, resulting in reduced attrition rates. Additionally, their targeted approach to training has optimised resource allocation, leading to significant cost savings. I highly recommend their customised accredited programmes to any organisation looking to achieve tangible business outcomes and drive success."
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